Shipping and Delivery

Tirolix arranges deliveries throughout Italy and to the European destinations available in the online shop. The applicable delivery charge is determined by the delivery area and the order subtotal after any discounts have been applied; it is displayed in the cart and in the order summary before the order is confirmed.

Shipping costs in Italy

Order subtotal	Shipping cost
From €0.00 to €200.00	€16.39
From €200.01 to €300.00	€18.03
From €300.01 to €500.00	€18.85
From €500.01 to €600.00	€19.67
From €600.01 to €700.00	€20.49
Over €700.00	Free

Shipping costs in Europe

The following rates apply to the European destinations enabled in the online shop, excluding Switzerland:

Order subtotal	Shipping cost
From €0.00 to €600.00	€60.00
From €600.01 to €1,200.00	€90.00
From €1,200.01 to €2,200.00	€120.00
From €2,200.01 to €3,500.00	€180.00
From €3,500.01 to €4,500.00	€230.00
Over €4,500.00	Free

Deliveries to Switzerland

Deliveries to Switzerland require a quotation. Please write to [email protected]. Before confirming the order, Tirolix will check transport costs, any customs costs and customs-clearance arrangements. No delivery condition for Switzerland shall be considered final until it has been confirmed in writing by Tirolix.

European deliveries on quotation

For European destinations not covered by the rates shown at checkout, Tirolix can arrange shipping upon request by email. To receive a quotation, please send [email protected] a list of the requested goods, quantities and the full delivery address. The cost will be calculated according to weight, volume, destination and applicable transport conditions.

International deliveries: Asia and the Americas

Tirolix can also ship to Asia, the Americas and other international destinations. To assess shipping options, please send [email protected] the requested products, quantities and the full delivery address. Tirolix will prepare a quotation based on the weight, volume of the goods and applicable transport conditions.

Delivery times

The estimated delivery time is indicated in relation to the products ordered and in the order documentation. For available products, delivery normally takes place within 3–6 working days. This timeframe may vary according to actual product availability, order preparation, replenishment, personalisation, destination or the carrier appointed.

Warehouse dispatches are organised Monday to Friday, from 9:00 to 12:00 and from 13:00 to 16:00, excluding public holidays, company closures or circumstances beyond Tirolix’s control. Delivery times are indicative unless expressly confirmed in writing as binding.

Checking goods upon delivery

Upon delivery, and before signing the transport document or the carrier’s device, the customer or authorised recipient must carefully check the number of packages received and the external condition of cartons, packaging and pallets.

Check carefully whether the packages or pallet show signs of tampering, opening, moisture, crushing, breakage or other visible damage.
Where there are irregularities, the shipment must only be accepted with a written and specific reservation entered on the delivery document or on the carrier’s device. The damage identified must be described precisely, for example: “damaged carton”, “open carton”, “dented carton”, “wet carton” or “crushed carton”. The generic wording “accepted subject to inspection” may not be sufficient.
If the carrier does not accept a specific reservation and the damage is evident, the customer may refuse delivery and request the statement “goods refused due to damaged packaging” to be entered on the transport document. Tirolix must be informed immediately.

Documenting damage inside the package

After opening the package, both the interior of the parcel and the damaged items must be documented with photographs or videos. Whenever possible, the items should be arranged so that the number of intact, broken or missing pieces is clearly identifiable.

A complete report must be sent within 48 hours to [email protected], including photographs or videos of the external packaging, the inside of the package, the damage found, the shipping label and the delivery document. Always state the order number and the quantity of broken, missing or damaged products.

A complete and timely report allows Tirolix to assess the issue and, where necessary, begin the procedure with the carrier. Missing information at delivery or a late report may make the claim more difficult to handle.

Returns, exchanges, damage and lost parcels

The conditions relating to returns, exchanges, refunds, excluded products, damage and lost parcels are available on the Returns and guarantees page. This page forms an integral part of the terms applicable to purchases from Tirolix.

Urgent, special and dropshipping requests

For precise information on immediate availability, urgent requests, deliveries with special requirements, commercial agreements or dropshipping services, customers are invited to contact Tirolix before placing the order at [email protected]. Feasibility, commercial conditions and delivery times will be confirmed in writing according to the request.

Collection from Tirolix

Goods may be collected from Viale Druso 285–287, 39100 Bolzano (BZ), Italy only after Tirolix has confirmed in writing that the goods are ready for collection. Customers must not arrive at the warehouse before receiving this confirmation.

Carrier appointed by the customer

If the customer wishes to appoint its own carrier, this must be communicated in advance by email to [email protected]. Collection arrangements, date, shipping references and all other necessary conditions must be agreed and confirmed in writing before collection is organised.